Job Overview:

Join our team at a fast-paced manufacturing facility in Fountain Valley as a Technical Support Specialist. This key role involves working directly with customers via incoming calls to troubleshoot our gate operating security systems. We are looking for a dynamic individual with strong customer service skills and technical aptitude to provide excellent support. You will play a pivotal role in resolving a wide range of hardware and software issues, ensuring a seamless and efficient experience for our customers. Beyond just troubleshooting, you will be at the forefront of providing expert guidance, problem-solving, and fostering positive customer relationships.

What We Offer:

• Full-time employment with a stable, growing company
• Competitive pay
• Lunch provided every Thursday
• Paid Holidays
• Company pays 50% of employee’s health insurance costs after 90 days of employment

The Ideal Candidate Will Have:

• Strong customer service skills
• Technical aptitude
• The ability to solve problems
• Critical thinking skills
• General understanding and familiarity with electronics (knowledge of gate operators is a plus)
• Ability to work well with others
• Willingness to learn new skills
• Energy to work in a fast-paced environment
• Excellent attendance
• Great attitude

Key Responsibilities:

• Customer Support:
• Respond to customer inquiries via incoming calls, providing troubleshooting assistance for gate operators.
• Deliver exceptional customer service and ensure timely resolution of technical issues.
• Problem Resolution:
• Provide customers with a diagnosis and resolve technical issues related to their gate operators.
• Document customer issues and resolutions accurately in the ticketing system.
• Product Knowledge:
• Stay updated on product knowledge and advancements in the gate operators and access control industry.
• Conduct training sessions for customers on system usage and best practices.

Working Hours:

• Hours: 8:00 – 4:30, Monday – Friday (on-site in Fountain Valley)
• Occasional overtime may be required

Experience:

• Gate operator experience (highly preferred)
• Experience is great, but we are happy to train

How to Apply:

Forward your resume to Sherry@max.us.com. Serious job seekers only.